User Services

Department head:
Dr. Berthold Gillitzer
Phone: +49 89 28638-2659
berthold.gillitzer@bsb-muenchen.de

Deputy department head:
Ronny Sternecker
Phone: +49 89 28638-2047
ronny.sternecker@bsb-muenchen.de

Secretariat:
Phone: +49 89 28638-2401
Fax: +49 89 28638-2778
sekretariat.benutzung@bsb-muenchen.de

An overview of the department

The fundamental task of the User Services Department is to make the printed literature, digital media and microforms held by the library available to our customers in a suitable manner. The responsibility for the most important research instrument – BSB DISCOVER! – and contributing to its constant improvement form part of the core tasks of the department. Interlibrary loan and direct delivery services are central services that are in great demand in Bavaria, Germany and internationally. The department is furthermore in charge of presenting the library in the World Wide Web, and of informing users at the information desks, on the telephone and via an online inquiry service. The comprehensive information offer is rounded off by courses, guided tours of the premises and tutorials. Further, the department is responsible for coordinating the reading-room services of the library.

General Reading Room | © BSB/ H.-R. Schulz

Garching book repository | © BSB/H.-R. Schulz

Organisation structure

The department is divided into three divisions:

Information and Digital Services

Ronny Sternecker
Phone: +49 89 28638-2047
ronny.sternecker@bsb-muenchen.de

Lending and Reading Rooms

Dr. Christina Scherer
Phone: +49 89 28638-2305
christina.scherer@bsb-muenchen.de

Stack Management

Simone Liebich
Phone: +49 89 28638-2104 oder 0173 5130515
simone.liebich@bsb-muenchen.de

Staff functions

Organisation, Statistics, Projects: N. N.

Google Project: Dr. Michael Stapper
Phone: +49 89 2891-2926
michael.stapper@bsb-muenchen.de