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User Services
The fundamental task of the user services department is to make the printed literature, electronic media and microforms held by the library available to our customers in a suitable manner. Responsibility for the most important research instrument – the OPACplus – and contributing to its constant improvement form part of the core tasks of the department.
 
Interlibrary loan and direct delivery services are central services that are in great demand in Bavaria, Germany and internationally.
 
The department is furthermore in charge of presenting the library in the internet, and of informing users at the information desks, on the telephone and via our virtual information service Question Point. The comprehensive information offer is rounded off by courses for library users, guided tours of the premises and electronic tutorials.